RODI Services Limited
Get in touch on 01494 464122 for 24 hour Service & Solutions in Water Purification

Privacy Policy

Privacy Policy

  1. This privacy policy applies to RODI Services website(s) at rodiservices.co.uk. We at RODI Services take your privacy seriously. This policy covers the collection, processing and other use of personal data under the Data Protection Act 1998, for which purpose the data controller is Ann Warne. By using RODI Services website, you consent to the policy. We are registered with the Information Commissioner’s Office for this purpose.

Information we collect

  1. We will collect personal data on this website only if it is directly provided to us by you the user, e.g. your e-mail address, name, home or work address and telephone number, and therefore has been provided by you with your consent. Normally you will only provide such details if you [wish to sign up for our free e-newsletter or] are making an enquiry to use our services. We also use analytical and statistical tools that monitor details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data (but this data will not identify you personally).
  1. Your payment information (e.g. credit card details) provided when you make a purchase from our website is not received or stored by us. That information is processed securely and privately by the third party payment processors that we use RODI Services will not have access to that information at any time. We may share your personal data with our payment processors, but only for the purpose of completing the relevant payment transaction. Such payment processors are banned from using your personal data, except to provide these necessary payment services to us, and they are required to maintain the confidentiality of your personal data and payment information.

Use, storage and disclosure of your information

  1. We may hold and process this personal data in accordance with the Data Protection Act 1998 and send you our e-newsletters from time to time, but we will not transfer, share, sell, rent or lease your personal data to third parties. We may share your personal data within our group of companies, but it will still be subject to these terms if we do.
  1. The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:
  • To provide you with information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information;
  • To meet our contractual commitments to you;
  • To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service;
  • If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you;
  • Further, we may use your data, or permit selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider may be of interest to you. We [or they] may contact you about these goods and services by any of the methods that you consented to at the time your information was collected;
  • If you are a new customer, we will only contact you [or allow third parties to contact you] when you have provided consent and only by those means for which you provided consent; and
  • To assist fraud protection and minimise credit risk.
  1. If you do not want us to use your data for our [or third parties’ use], you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data or can do so by sending us an email to This email address is being protected from spambots. You need JavaScript enabled to view it. at any time.
  1. Please be advised that we do not reveal information about identifiable individuals to our advertisers, but we may, on occasion, provide them with aggregate statistical information about our visitors.
  1. As part of the services offered to you, for example through our website, the information you provide to us may be transferred to and stored in countries outside of the European Economic Area (EEA) as we use remote website server hosts to provide the website and some aspects of our service, which may be based outside of the EEA, or use servers based outside of the EEA - this is generally the nature of data stored in “the Cloud”. It may also be processed by staff operating outside the EEA who work one of our suppliers, e.g. our website server host, or work for us when temporarily outside of the EEA. A transfer of your personal data may happen if any of our servers are located in a country outside of the EEA or one of our service providers is located in a country outside of the EEA. If we transfer or store your personal data outside the EEA in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected, as outlined in this privacy policy and in accordance with the Data Protection Act 1998. If you use our service while you are outside the EEA, your personal data may be transferred outside the EEA in order to provide you with these services.
  1. We do not use or disclose sensitive personal data, such as race, religion, or political affiliations, without your explicit consent.
  1. We may disclose your personal data outside of our group: (a) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and (b) if RODI Services business is bought by a third party, in which case personal data held by it about its customers will be one of the assets to transfer to the buyer. However, any such transfer will only be on terms that the confidentiality of your personal data is protected and that the terms of this privacy policy will continue to be complied with by the recipient.
  1. Otherwise, we will process, disclose or share your personal data only if required to do so by law or in the good faith belief that such action is necessary to comply with legal requirements or legal process served on us or the website.
  1. You have the right to opt out of our processing your personal data for marketing purposes by contacting us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Security

  1. The transmission of information via the Internet or email is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data while you are transmitting it to our site; any such transmission is at your own risk.  Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.
  1. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential. You should choose a password it is not easy for someone to guess.

Third party links

  1. You might find links to third party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Use of cookies

16.  On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website to our advertisers. Such information will not identify you personally - it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever. Similarly, to the above, we may gather information about your general Internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer, as cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and the service that we provide to you. All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website. Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

Access to information

  1. The Data Protection Act 1998 gives you the right to access information held about you by us. This right can be exercised by you in accordance with the Act - an access request will be subject to a fee of £10 towards our costs of complying with your request for the information we hold about you. Should you wish to receive details that we hold about you, please contact us using the contact details below.

Changes to this policy

  1. We may update these policies to reflect changes to the website and customer feedback. Please regularly review these policies to be informed of how we are protecting your personal data.

We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us at RODI Services Limited, 8 Westover Road, Downley, High Wycombe, Buckinghamshire HP13 5HY or This email address is being protected from spambots. You need JavaScript enabled to view it..

Version: March 2018

This Privacy Policy has been provided by the legal resource

Terms and Conditions

1 CONDITIONS RELATING TO ALL CONTRACTS

1.1 - General

These terms and conditions will apply to, and govern, any contract between RODI Services Ltd and the Purchaser. Any other terms, conditions, warranties or representations; whether made prior to, collateral with, or subsequent to, the contract are excluded. No additional items of any nature put forward by the purchaser, whether printed on the Purchaser’s documents or in any other form shall apply, unless they are separately brought to the notice of RODI Services Ltd and written acceptance is given by RODI Services Ltd.

1.2 - Contract Date

The contract shall become binding upon the parties only when RODI Services Ltd accepts an order from the Purchaser. Any quotation given by RODI Services Ltd shall be deemed to be an invitation and not an offer on the part of RODI Services Ltd.

1.3 - Cancellation

Orders placed and accepted cannot be cancelled except with the consent of RODI Services Ltd and on terms which will indemnify RODI Services Ltd against loss. Goods returned without the consent of RODI Services Ltd will not be accepted for Credit.

1.4 - Prices

The prices quoted by RODI Services Ltd are the prices at the time of quotation only, and the price to be paid shall, unless the contrary appears in the agreement between the parties, be the standard price ruling at the date of delivery, at the time of installation or at the time of carrying out a maintenance service referred to in the contract. All prices are ex-works and payable in sterling.

1.5 - Terms of Payment

Where the contract is less than £5000.00 (ex VAT) and does not specify other terms of payment the Purchaser, if in the United Kingdom shall pay 100% net no later than the twenty eight (28)days following the invoice date. If elsewhere, net cash against shipping document based on irrecoverable confirmed letters of credit through a London clearing bank.

Where the contract exceeds £5000.00 (ex VAT) and does not specify other terms of payment the Purchaser, if in the United Kingdom, shall pay 65% net with order, 25% net on delivery of equipment to site and 10% with completion of commissioning or not more than 30 days after delivery, what ever occurs first.

All annual service contract premiums shall be paid 100% twenty eight days from invoice date

1.6 - Overdue Accounts

The Purchaser shall be liable to pay interest at the rate of 21/2% over the Lloyds TSB Bank Plc base rate, calculated on a daily basis on all overdue accounts.

1.7 - Consequential Loss

RODI Services Ltd shall not be liable for any consequential loss or damage suffered by the Purchasers, howsoever caused; including loss due to delay, loss of production, loss of profits, loss or damage to other property or goods and death or injury to persons.

1.8 - Guarantee

a) RODI Services Ltd will accept liability for a period of (12) twelve months from the date of delivery, or where the goods or equipment are installed by RODI Services Ltd from the date of completion of installation, or where a service is being included by RODI Services Ltd from the date of such service, to make good any defects in goods supplied by, or equipment manufactured by RODI Services Ltd, which develop under proper use, as a result of faulty materials or bad workmanship in manufacture, subject to the following provisions:

  1. The goods or equipment have been installed by RODI Services Ltd or installed in accordance with instructions given by RODI Services Ltd.
  2. The goods or equipment have at all times been operated in accordance with RODI Services Ltd operating and maintenance instructions.
  3. The nature of the input water or other governing data to the plant has not changed in comparison by a significant amount.
  4. There has been no exchange or modification of the goods or equipment or the parts thereof after installation without prior agreement with RODI Services Ltd.
  5. Supplies of regenerant chemicals have been maintained and used at the specified quality and concentration in accordance with RODI Services Ltd instructions.
  6. None of the settings of the plant control gear (save controls designed for customers use) have been altered without written authority from RODI Services Ltd.
  7. The plant has not been misused or damaged by external force.
  8. That any complaint shall be notified in writing to RODI Services Ltd in the case of alleged defects within twenty-one (21) days of the alleged defect arising or being discovered by the Purchaser and in any event not later than twenty-one (21) days after the expiration of the guarantee period.
  9. That the Purchaser shall prove to the satisfaction of RODI Services Ltd that the alleged defect is one covered by one or more of the provisions of guarantee, and RODI Services Ltd shall have sole discretion as to whether the equipment, or the part in question should be made available for inspection by an RODI Services Ltd representative at the Purchasers premises or whether the same should be returned, at the Purchasers cost, and risk to RODI Services Ltd. The Purchaser shall also be responsible for all costs of redelivery of an alleged defective part after examination and/or repair by RODI Services Ltd unless RODI Services Ltd, in its discretion, shall decide otherwise.
  10. Notwithstanding the foregoing, permission in writing from RODI Services Ltd must be obtained before any goods or equipment is returned.
  11. Site visits will take place at the intervals specified in RODI Services Ltd quotation or Service Contract proposal. RODI Services Ltd undertakes to give prior notice of each visit.
  12. In addition to the cost of the service as specified in the quotation or proposal and Clause A4 hereof, an extra charge will be made for materials used during the visits, and where applicable, an extra charge will be made for hotel accommodation and any other expenses occurred.
  13. The prices herein referred to are based on service work being carried out during normal working hours i.e. Monday to Friday inclusive but excluding bank holidays. RODI Services Ltd shall be entitled to make an additional charge in respect of any service work carried out outside these hours.
  14. On satisfactory completion of each service visit RODI Services Ltd will provide for signature a report which the Purchaser shall ensure is signed by an authorised representative.
  15. The Service Contract work to be carried out shall be in accordance with the Particulars and Specification which are attached to RODI Services Ltd quotation or proposal.

b) Save as aforesaid RODI Services Ltd accepts no liability for any goods provided or installation or services carried out by RODI Services Ltd

1.9 - Claims and Returns of Goods or Equipment

The entitlement of the Purchaser to any benefit of the guarantee shall be subject to the following conditions:

1.10 - Jurisdiction

These terms and conditions of sale shall be subject to and continued in accordance with English law.

2 CONDITIONS RELATING TO SUPPLY AND INSTALLATION OF GOODS

2.1 - Delivery

Every endeavour is made to deliver the goods on or before the estimated date of delivery, but no responsibility or liability will be accepted by RODI Services Ltd for delay caused in whole or in part by; strikes, lock-outs, works breakdown, fire, shortages of materials or labour, inabilities of sub-contractors, delay in approval of Engineered Drawings or any other events of whatsoever nature. When the price includes the cost of delivery to the Purchasers premises or nominated site clear access and space for receiving the goods shall be provided. RODI Services Ltd shall not be responsible for offloading or positioning goods and equipment into place, unless this is expressly specified and agreed.

2.2 - Storage

If RODI Services Ltd did not receive forwarding instructions sufficient to enable them to despatch the goods or equipment within fourteen (14) days after the date of notification that they are ready for despatch, the Purchaser shall accept delivery when tendered, or arrange storage. RODI Services Ltd shall be entitled to arrange storage either at their own works or elsewhere on the Purchasers behalf and notify the Purchaser of all charges for storage, insurance and conveyance, which shall be the responsibility of and invoiced to the Purchaser.

2.3 - Damage in Transit

RODI Services Ltd will only be responsible for damage or deterioration in transit when the contract price includes the cost of delivery to the Purchasers premises or nominated site, and even in that event only if the Purchaser notifies RODI Services Ltd in writing of such damage within ten (10) days of delivery.

2.4 - Installation, Testing and Inspection

In cases where RODI Services Ltd does not install the goods or equipment they will be prepared to give written advice about installation. If the presence on site of a representative of RODI Services Ltd is required for installation and/or commissioning RODI Services Ltd shall be entitled to charge thereof in addition to the contract prices. In cases where the contract price includes the cost of installation and/or commissioning and this is delayed without default on the part of RODI Services Ltd any additional cost to RODI Services Ltd during the period of installation or commissioning caused by the delay, shall be paid by the Purchaser in addition to the contract price.

2.5 - Passing of risk

The risk in Goods shall pass to the Customer when goods are available and tendered for delivery.

2.6 - Title

Irrespective of any provisions in the contract of these conditions as to risk all goods and equipment sold shall remain the property of RODI Services Ltd until these conditions have been fulfilled and RODI Services Ltd have been paid in full thereof. The Purchaser shall not endeavour to dispose of, or mortgage, or charge, or lend, or part with possession of the goods and equipment, other than in accordance with the agreed payment terms without the express written consent of RODI Services Ltd. In the event of the customer selling the goods he shall hold the goods until sale and gross profits of sale upon trust for RODI Services Ltd and shall until payment keep funds in a separate designated account.

3 CONDITIONS RELATING TO PROVISION OF AFTER SALE SERVICE

  1. Site visits will take place at the intervals specified in RODI Services Ltd quotation or Service Contract proposal. RODI Services Ltd undertakes to give prior notice of each visit.
  2. In addition to the cost of the service as specified in the quotation or proposal and Clause A4 hereof, an extra charge will be made for materials used during the visits, and where applicable, an extra charge will be made for hotel accommodation and any other expenses occurred.
  3. The prices herein referred to are based on service work being carried out during normal working hours i.e. Monday to Friday inclusive but excluding bank holidays. RODI Services Ltd shall be entitled to make an additional charge in respect of any service work carried out outside these hours.
  4. On satisfactory completion of each service visit RODI Services Ltd will provide for signature a report which the Purchaser shall ensure is signed by an authorised representative.
  5. The Service Contract work to be carried out shall be in accordance with the Particulars and Specification which are attached to RODI Services Ltd quotation or proposal.

Service engineering

Distillery SML

We supply and install water purification products and services to a wide range of customers across many market sectors including:

  • Industry
  • Pharmaceuticals
  • Health care
  • Food and beverages

Water purification products and services

Water Purification SML

  • Servicing and service contracts
  • Fault finding and repairs
  • 24 hour call outs
  • Supply of parts and consumables
  • Supply of new plant and exchangeable media cylinders
  • Re-bedding (all media)
  • RO Membrane replacement
  • Installations and commissioning

All from our team of approved and accredited engineers

Quality service in the water purification sector

Established in 2006 RODI Services Limited is a provider of quality service engineering within the water purification sector from base exchange water softening and media filtration through to reverse osmosis and electro de-ionisation (EDI).

Our rates are competitive and in the event of a breakdown or call out we will typically attend site within 24 hours, but in the vast majority of cases, the same day.

We work the same hours as your business.

Bio-Pharmaceutical Installations

Base Exchange Water Softeners

Electro De-Ionisation

Ozone Generation

Softener/De-Alk

Ultra Violet Irradiation

Filtration

Filtration is the mechanical or physical process which is used for the separation of solids from fluids by interposing a medium through which only fluid can pass. RODI Services can provide filters to suit almost any application.

CHAS Accredited Contractor cscs CCNSG

RODI Services Limited

8 Westover Road
Downley
High Wycombe
Buckinghamshire
HP13 5HY

✆ 01494 464122

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Opening Times

Monday to Friday | 9:00 to 5:30
We offer a 24-hour call out Service for all our “in contract” clients.